Privacy Policy
This Privacy Policy describes how Serene Stay Villas India collects, uses, and protects the personal information you provide when using our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and lawful manner.
Information We Collect
We collect personal information necessary to provide our vacation rental and property management services. This may include:
Information you provide directly: When you make a booking, create an account, submit an inquiry, subscribe to communications, or use other interactive features on our site, you may provide information such as your name, email address, phone number, postal address, payment information (handled securely), identification details for check-in purposes, travel preferences, and any other information you choose to provide.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device, such as your IP address, browser type, operating system, referring URLs, pages viewed, duration of visit, and device identifiers. This information helps us understand how visitors use our service and improve user experience.
Information from third parties: We may receive information about you from third parties, such as our business partners, property owners whose villas we manage, or service providers involved in the booking and guest experience process.
How We Use Your Information
We use the information we collect for various purposes, including:
To process and manage your bookings: This includes confirming your reservation, processing payments, communicating with you about your stay, and facilitating check-in and check-out processes.
To provide our services: We use your information to manage property rentals, provide guest services, coordinate property maintenance, and deliver personalized holiday planning assistance.
To communicate with you: We use your contact information to respond to your inquiries, send booking confirmations, service updates, and other important information related to your use of our service.
To improve our service: We analyze usage data to understand how our online platform is used, identify areas for improvement, develop new features, and enhance the overall user experience.
For marketing and promotional purposes: With your consent, we may use your information to send you newsletters, special offers, promotions, or other marketing communications about our services or properties we believe may be of interest to you. You can opt-out of receiving marketing communications at any time.
For security and fraud prevention: We use information to protect our online platform, our properties, and our users from fraudulent activities, unauthorized access, and other security threats.
To comply with legal obligations: We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests.
Legal Basis for Processing (Relevant for users in areas subject to GDPR)
We process your personal information based on the following legal grounds:
Performance of a contract: When you book a villa or use our property management services, we process your data as necessary to fulfill our contractual obligations to you.
Legitimate interests: We process data for our legitimate business interests, such as improving our services, marketing (where permitted), security, and fraud prevention, provided these interests are not overridden by your data protection rights.
Consent: Where required by law, we obtain your consent before processing your data for specific purposes, such as sending marketing communications. You have the right to withdraw your consent at any time.
Legal obligation: We may process your data to comply with applicable legal requirements.
Sharing Your Information
We may share your personal information with third parties under specific circumstances:
Property owners and managers: We share relevant booking details and guest information with the owners or managers of the properties you book to facilitate your stay and ensure necessary arrangements are made.
Service providers: We work with trusted third-party service providers who perform functions on our behalf, such as payment processing, customer support, property management tasks, marketing assistance, and data analytics. These providers have access to personal information only as needed to perform their services and are required to protect your information.
Legal and regulatory authorities: We may disclose your information if required to do so by law, in response to a legal process, or to comply with governmental requests.
Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
Data Security
We implement reasonable technical and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of information and the purpose of processing.
Your Data Protection Rights (Relevant for users in areas subject to GDPR and similar laws)
Depending on your location and applicable law, you may have the following rights regarding your personal information:
The right to access: You have the right to request a copy of the personal information we hold about you.
The right to rectification: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
The right to erasure (right to be forgotten): You have the right to request that we delete your personal information under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal information under certain conditions.
The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller under certain conditions.
The right to withdraw consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.
Cookies and Similar Technologies
Our online platform may use cookies and similar tracking technologies to collect information about your browsing behavior. Cookies are small text files stored on your device that help us operate our site, understand usage patterns, remember your preferences, and provide a more personalized experience. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our service.
Links to Third-Party Sites
Our site may contain links to websites operated by third parties. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our online platform and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove such information.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our site. Your continued use of our service after the policy changes indicates your acceptance of the updated terms.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us by postal mail at:
Serene Stay Villas India
45, 18th June Road, 3rd Floor, Panaji, Goa, 403001, India.